Wednesday, October 15, 2014

Lunch Service

Let's talk about customer service.

Nobody does fast food service better than Chick-fil-a. You don't have to like their politics and you don't have to like their food but there is no dispute about their fantastic service. 

Around here, Chick-fil-a is packed at lunch time. To help move that lunch crowd they stop using the speaker system in drive through and put several employees out there with tablets. 

They walk up and down the line taking your order and if you pay with a card they'll take your payment as well. It doesn't matter how hot or how cold it is outside, I have only ever been greeted by a smile. 

By the time you get to the window they hand you your order and you are on your way. I can't think of anyone doing fast food drive through anywhere close to this quality of service.

There are a lot of places that you can get a quick lunch but there aren't many that you can get it with that level of service.

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